Cognitive Automation

The more we dive into artificial intelligence (AI) and automation, the more terms we need to learn. Different AI capabilities, different ways to train a machine, and different types of automation all make for a complex glossary of terms to navigate. One new kind of automation – and a newer term for navigation – is

AI Customer Service

Customer service should always be the focus of any business. Satisfying the needs of existing customers brings a much greater return to the business than constantly looking for new customers. The continuous development of technology gives companies additional tools and resources to interact with customers, improve work, and improve the result. Nowadays, AI is becoming

What is a Key Differentiator of Conversational AI

What is a Key Differentiator of Conversational AI Conversational AI is found in every machine that a human can talk to — a chatbot, a social messaging app, a language assistant, or a voice bot. This subfield of AI refers to things that allow technologies to understand that we are talking to them. One of

Conversational AI vs Chatbot

Artificial intelligence is now playing a central role in customer service. State-of-art technologies such as chatbots, conversational AI (CAL), or machine learning are constantly entering the market. But with all the buzzwords, few people know what exactly is behind them. In particular, chatbots and conversational AI are increasingly used in the context of artificial intelligence

What Is NLP

Natural language processing (NLP) is a sphere of artificial intelligence that allows computers to understand, interpret and translate people’s languages. NLP connects different branches of knowledge, including computer science and linguistics. Such high-tech helps solve the problem of human-computer interaction. A little background of NLP When we try to analyze what is NLP, it is

What Is Conversational UI

What Is Conversational UI Dialogue or chat interfaces today are another fashion trend in new media. But «trendy» does not mean wrong or superficial. The «dialogue as a new environment» approach logically evolved from previous forms, breaking the established rules. Good conversation design does wonder for your business. Conversational user interfaces are not just limited