Welcome to MetaDialog
AWS Chatbot is an interactive agent that simplifies controlling, managing and troubleshooting AWS workloads in chat channels. With AWS Chatbot, you may receive alerts, run commands to get diagnostic information, set up AWS resources, and initiate workflows. With several clicks, you can receive AWS notifications and execute AWS Command Line Interface (CLI) commands from chat
Chatbots are developed using advanced technologies that often come from artificial intelligence. However, the basic architecture of the dialog interface understood as a general block diagram, is not difficult to understand. Programmers use Java, Python, NodeJS, PHP, etc., to create a web endpoint that receives information from platforms like Facebook, WhatsApp, Slack, and Telegram. We
Artificial intelligence technology is developing rapidly, and today it is possible to create interactive virtual agents that may understand and respond to a wide range of queries. Conversational AI is what chatbots would like to be. But business owners are wondering how they differ and which one is the right choice for your organizational model?
Being in the hospitality industry, you try to do everything possible to make travel and stay comfortable for your guests. Despite all these efforts, it may be difficult for people to contact you when they need to resolve their issues and agree on every tiny piece of information they need while traveling. According to recent
One of the biggest challenges for any organization is providing good customer service through a website. Ultimately, businesses lose customers because they can’t offer support or pre-sales responses quickly. Customers quickly get bored of waiting and look elsewhere. If you want to provide the best possible support to your customers through your website, it is
More and more organizations are realizing the importance of quality over quantity when it comes to customers. Loyal clients are less likely to leave you for a competitor and more likely to recommend you. As a result, your company grows at a lower cosе. All this sounds nice, but it is not easy to earn
The traditional way of serving customers fails to meet the ever-changing expectations of a new generation of customers. Companies still stuck with the old ways must change approaches to deliver more value to customers at every step. Not many clients like using interactive voice response (IVR) systems during phone calls. AI-enabled customer service chatbot is
Continuous improvement in the customer experience is vital as it is one of the determinants of a company’s profitability. It’s realistic to expect sales increases of 20% or more of a company’s total revenue through superior customer service. Fortunately, there are many tactics you can try to improve your team’s performance. From implementing a quality
Quality customer service software will put your help desk in the best position. They will stay better organized with less workload. Live agents will have more time to problem-solve and deliver remarkable experiences. Your employees get what they need when they answer the phone or chat. Your clients wait less and never have to repeat