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Differences Between Small Language Models (SLM) and Large Language Models (LLM)
The rapid expansion of Artificial Intelligence (AI) technology was accompanied by the development…
Hugh O’Neal
November 29, 2024
Customer Experience
Engineering & AI
Marketing
The Role of Digital Twin in The Customer Experience
The evolution of artificial intelligence (AI) technology has transformed marketing practices. Using predictive…
Hugh O’Neal
November 15, 2024
Customer Experience
Engineering & AI
Revolutionizing Telecommunications with AI-powered Customer Experiences
The adoption of artificial intelligence technology led to the development of algorithm-based software….
Hugh O’Neal
October 18, 2024
Chatbots
Customer Experience
Customer Service
Enhancing Customer Engagement in Financial Services with AI
The success of artificial intelligence (AI) solutions across industries stems from the ability…
Hugh O’Neal
September 20, 2024
Chatbots
Customer Experience
Customer Service
Engineering & AI
How Generative AI Is Transforming Customer Service
The emergence of generative artificial intelligence is profoundly transforming client service. Firms use…
Hugh O’Neal
May 24, 2024
Business
Customer Experience
Software AI development
How Generative AI is Transforming Customer Experience (CX)?
Today’s customers demand a service experience that is both responsive and proactive, with…
Hugh O’Neal
April 24, 2024
Business
Customer Experience
Customer Service
Engineering & AI
How Actually Using AI for Customer Support Agents?
AI profoundly influences the daily operations of customer service agents—it reduces workload and…
Hugh O’Neal
April 18, 2024
Customer Experience
Customer Service
Engineering & AI
AI for Customer Experience (CX): A CMO Guide to AI
In the swiftly shifting landscape of 2024, the Chief Marketing Officer (CMO) faces…
Hugh O’Neal
March 18, 2024
Chatbots
Customer Experience
Customer Service
Customer Support Executive Interview Series: Lindsay Lebensohn from Tradeshift
Lindsay’s LinkedIn: https://www.linkedin.com/in/lindsaylebensohn/ Welcome to our Customer Support Interview Series. Throughout the series…
Martin Sorohan
October 3, 2023
Customer Experience
Software AI development
Key Benefits of AI-Powered Customer Service and Support
Successful businesses all around the globe are adopting AI-powered customer service as the…
Lora James
August 8, 2023
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