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Customer Service
The Evolution of Customer Service: The Gen Z and AI Effect
Customer support (CS) automation is predicted to shape the future of retail, healthcare,…
Hugh O’Neal
September 13, 2024
Business
Chatbots
Engineering & AI
Healthcare
Transformative Power of AI In Healthcare Diagnostics and Care
The widespread adoption of artificial intelligence technologies across many industries reflects a common…
Hugh O’Neal
September 6, 2024
Chatbots
Engineering & AI
ChatGPT vs. Microsoft Copilot vs. Gemini: Battle of the AI Bots
The overwhelming success of generative pre-trained transformers (GPT) demonstrated that investors highly value…
Hugh O’Neal
August 30, 2024
Chatbots
Software AI development
How AI is Revolutionizing the SaaS Industry?
The adoption of Artificial Intelligence (AI) technology shapes the way businesses operate and…
Hugh O’Neal
August 16, 2024
Chatbots
Customer Service
Engineering & AI
AI Chatbots vs. Human Agents: Who is the Best For Customer Service?
Task automation allows businesses to optimize internal processes, handle queries effectively, and boost…
Hugh O’Neal
August 7, 2024
Chatbots
Engineering & AI
Software AI development
Conversational AI vs Generative AI: Which is Best for Customer Experience?
By seamlessly integrating Artificial Intelligence (AI) into a customer support workflow, firms provide…
Hugh O’Neal
July 24, 2024
Business
Chatbots
Software AI development
The Integration of Generative AI in Enterprise Chatbots
The emergence of artificial intelligence (AI) technologies caused a massive shift in how…
Hugh O’Neal
July 18, 2024
Business
Chatbots
Marketing
How to Use GPT-4 for Marketing?
Approximately 40% of marketers utilize ChatGPT in their marketing activities, and about 3⁄4…
Hugh O’Neal
July 12, 2024
Business
Chatbots
Education
Product & Design
What do Large Language Models (LLMs) Mean for UX?
The aesthetic design of the website or app is essential. Still, a great…
Hugh O’Neal
July 5, 2024
Chatbots
Engineering & AI
Mysterious “GPT2-Chatbot” AI model: The New X Trend for AI
The ChatBot Arena, a benchmarking portal for language models, has featured a “gpt2-chatbot”,…
Hugh O’Neal
June 14, 2024
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