Martin Sorohan

Martin Sorohan
Martin Sorohan is a professional linguist who works as an AI Designer aiming to improve machine-human interaction in customer support solutions. He holds a bachelor’s degree in German and Slavic linguistics from Trinity College, Dublin, and speaks 4 languages. Working as a freelance proofreader, ESL teacher and copywriter, he enriched his understanding of language structure, acquisition, and differences, such as between US and UK English. Martin applies his expertise to ensure precision in text analysis and contributes to creating more effective AI systems. His understanding of language variations and subtleties becomes crucial in training AI models, enabling them to understand and respond effectively to customer interactions in diverse styles. Martin always stays on top of new trends in AI development and constantly broadens his knowledge.
Customer Support Executive Interview Series
Mushegh’s LinkedIn: https://www.linkedin.com/in/mushegh-aslikyan-16752b113/ Welcome to the second installment of our exclusive Customer Support…
Martin Sorohan
October 19, 2023
Customer Support Executive Interview Series
Lindsay’s LinkedIn: https://www.linkedin.com/in/lindsaylebensohn/ Welcome to our Customer Support Interview Series. Throughout the series…
Martin Sorohan
October 3, 2023
Customer Support Executive Interview Series: Mushegh Aslikyan from ArctX: image 1
With technology continuously revolutionizing each field and customer expectations constantly growing, it is…
Martin Sorohan
August 14, 2023
The Golden Metrics: 5 KPIs Every Customer Support Leader Should Keep an Eye On
Introduction: In all industries, whether selling a service or a product, one factor…
Martin Sorohan
July 4, 2023